Customer Relationship Management (CRM)

ISTL, in partnership with Creatio, offers a CRM solution platform that will:

• Gather, link and analyze customer demographic and other data, from each specific customer journey.
• Provide insights that would influence the engagement process, close the loops, enhance the experience, strengthen the relationships, build loyalty and ultimately increase the product per customer mix and revenues.

The system will help organizations by providing the following:

• Consolidation of customer information
• Obtain better lead management
• Automation of tasks
• Management of workforce
• Simplification of the marketing and sales effort/ processes
• Provision of better customer service
• Discovery of new customers and to increase customer revenue
• Cross-selling of products effectively